Aftersales Engineer – 80–100%

Location: Boudevilliers (NE), Switzerland | Start date: To be agreed

Who We Are

Alpha Mobility SA (AM Group) is a dynamic player in the Swiss automotive industry, specializing in the import and distribution of electric, hybrid and combustion-engine vehicles from innovative brands such as Forthing, BAW and SERES.

With a network of more than 25 dealers and partners across Switzerland, we are experiencing strong growth and building a modern, agile automotive organization with a clear focus on new technologies.

Our business operates at the intersection of automotive, engineering, new powertrain technologies and digital solutions. We work closely on a daily basis with our partners in Switzerland as well as with our manufacturers and technical teams in China.

As part of the continued development of our Technical & Aftersales Department, we are looking for an:

Aftersales Engineer – 80–100%

You will take on a versatile technical role with a high degree of autonomy. In particular, you will act as one of the key technical contacts between our manufacturers, our dealer and workshop network, and our various partners in Switzerland.

Your Responsibilities

Aftersales & Technical Support

• Manage and follow up on warranty cases in collaboration with manufacturers, suppliers and partner workshops across Switzerland;
• Analyze, diagnose and resolve complex technical issues, in direct coordination with the manufacturers’ technical teams;
• Provide technical support to our dealer and workshop network;
• Document and follow up on aftersales cases, including diagnostics, repairs, warranty claims and technical solutions;
• Coordinate cases requiring specific analyses or technical interventions.

Spare Parts & Operations

• Manage and monitor spare parts operations, including inventory, orders, procurement and logistics;
• Coordinate with suppliers, logistics partners and workshops;
• Contribute to optimizing parts availability and aftersales processes;
• Maintain and continuously improve our databases and internal tools, particularly AlMoCa.

Homologation & Engineering

• Participate in various vehicle homologation projects for the Swiss and European markets;
• Coordinate testing with laboratories, technical organizations and external partners;
• Analyze and prepare technical documentation;
• Monitor tests, results and homologation reports;
• Coordinate with manufacturers to obtain the required technical data and documentation.

Your Profile

Above all, we are looking for someone who is curious, independent and capable of finding solutions in an environment where technical challenges can be highly diverse.

Education & Experience

• Degree in Automotive Engineering, Automotive Technology or an equivalent higher-education qualification;
• Ideally complemented by a Swiss Federal VET Diploma (CFC) as an automotive mechanic, automotive mechatronics technician, or equivalent hands-on technical training;
• Previous experience in aftersales, automotive diagnostics, homologation, or with an automotive manufacturer or importer is an advantage.

Skills

• Excellent command of English, both written and spoken, is essential for daily communication with our international manufacturers;
• German is naturally a strong advantage for communication with our Swiss dealer network;
• Very good IT skills and a strong affinity for new technologies;
• Confident use of AI tools such as ChatGPT, with an interest in integrating them into day-to-day workflows;
• Ability to understand, analyze and document complex technical issues.

Personality

• Independent and solution-oriented;
• Pragmatic and comfortable taking responsibility;
• Comfortable working in an entrepreneurial and fast-changing environment;
• Curious and genuinely eager to learn;
• Motivated by technical challenges and new automotive technologies;
• Comfortable working in a multicultural and international environment.

What We Offer

Joining Alpha Mobility means becoming part of a fast-growing company where you can have a direct and tangible impact on the development of our technical operations in Switzerland.

We offer:

• Real responsibility and a high degree of autonomy within your area of expertise;
• Competitive compensation;
• Flexible working hours;
• Opportunities for continuous training and professional development;
• Access to our facilities and various employee benefits;
• A technical center based in Boudevilliers (NE), easily accessible by public transport;
• An entrepreneurial working environment with short decision-making processes;
• The opportunity to join a rapidly growing company and contribute directly to its development and expansion;
• An international culture with a strong focus on China and the Chinese automotive industry;
• Direct exposure to the latest automotive technologies, including EV, PHEV, REEV, high-voltage systems, connectivity and artificial intelligence.

Why Join Us?

This position is particularly suited to a technical professional who does not simply want to process cases, but wants to understand problems, find solutions and help build a modern technical department.

At Alpha Mobility, you may find yourself working on a complex diagnostic case with engineers at a factory in China, coordinating with a homologation laboratory, supporting a Swiss workshop in resolving a technical issue, or helping improve our internal processes through artificial intelligence.

Employment level: 80–100%

Work location: Boudevilliers (NE) / Remote work

Start date: To be agreed

Employer: Alpha Mobility SA (AM Group)

To apply: luca.placi@am-group.ch